The laboratories at UMass Memorial Medical Center, Inc., and its affiliate UMass Memorial Laboratories, Inc., are collectively referred to as "UMass Memorial Laboratories".

The vision of UMass Memorial Laboratories is:

• To continue to be one of the leading providers of laboratory services in New England, operating a large regional laboratory and satellite laboratories to meet the needs of patients and providers through out New England, and
• To continue to be recognized as one of the "Top Ten" Academic Medical Center-bases laboratories in the United States.

•  Our main regional laboratory is located in the Worcester Biotechnology Park, adjacent to the University campus of UMass Memorial Center in Worcester, Massachusetts, where we perform a broad range of routine and esoteric tests with fast turnaround times, utilizing high capacity, state-of-the-art equipment and front-end automation.
• We operate a large, sophisticated molecular diagnostics lab, toxicology lab, cytogenetics lab, HLA lab, and a forensic toxicology lab, which perform a broad range of esoteric tests in-house for our clients.
• We perform a broader menu of esoteric tests in-state than does any other laboratory in Massachusetts, so we provide faster test turn around times on tests that other laboratories need to send out-of-state.
• Our labs are staffed with more than 600 lab techs and lab support staff.
• We employ 20 physicians and PhDs who work full-time as the lab directors of various laboratories and who are available to our clients for consultations with their ordering physicians.
• We provide support services through our customer telephone support center that operates 24 hours a day, 7 days a week, 365 days a year ("24x7x365").
• We operate a financially strong laboratory business that has been growing rapidly.
• We tailor our services to meet the needs of our clients, focus on achieving a smooth start-up of services and on-going high quality services, and establish collaborative relationships with our clients.
• We provide comprehensive lab information services through or own IS department.
  • UMass Memorial Laboratories employs 20 full-time information system analysts who are devoted full-time to meeting the needs of our laboratory and our laboratory clients.
  • We have developed and maintained interfaces with all major EMRs, including eClinicalWorks, Centricity/Logician, NexGen, Allscripts and Epic, as well as with less common EMR systems. Furthermore, we can implement EMR interfaces for our new clients more rapidly than other laboratories in New England due to the size of our IS staff and our extensive interface experience.
  • We have developed and maintain interfaces with a variety of lab information systems, including LabDAQ(Antek), Harvest(Orchard Software), SOFT(SCC Soft Computer), and we can implement LIS interfaces more rapidly than other laboratories in New England due to the size of our IS staff and our experience.
  • We offer a powerful, easy-to-use web-based system for reviewing lab results via the internet from any PC, and for ordering lab tests if desired by that client.
  • We operate an extensive telecommunication network to client locations throughout New England, and we provide hardware support for network equipment, PCs and printers at client locations, as well as telephone support.